At jili18, we believe that online entertainment should always be fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform — so you can enjoy the experience on your own terms.
jili18 is designed for entertainment — and we take that responsibility seriously. Online gaming should be a leisure activity that fits comfortably within your lifestyle, budget, and time. We are committed to providing Filipino players with a transparent, fair, and supportive environment where responsible play is always encouraged and easy to practise.
We follow the guidelines set by Philippine gaming authorities and continuously review our platform to ensure that player protection tools are accessible, clearly explained, and genuinely effective. If you ever feel that your gaming habits are becoming a concern, we encourage you to use the tools below or reach out to our support team at any time.
Set a daily, weekly, or monthly deposit cap on your account so your spending stays within a budget you are comfortable with. Limits take effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last. Once your chosen time is reached, you will receive a clear notification and the option to log out. Taking regular breaks helps you stay in control and keeps gaming enjoyable rather than compulsive.
If you need a short break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. This tool is ideal when you feel you need a brief pause to reassess your habits.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. Contact our support team to request self-exclusion at any time — we will process your request promptly and without judgement.
Your account dashboard gives you a clear view of your deposit history, withdrawal records, and session durations. Reviewing your activity regularly is one of the simplest ways to stay aware of your gaming patterns and catch any changes in behaviour early.
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during the current session. These gentle prompts help you stay grounded and make conscious decisions about whether to continue or take a break.
For most Filipino players, online gaming on jili18 is a fun and relaxing pastime. However, for a small number of people, gaming can develop into a habit that causes financial, emotional, or social difficulties. Recognising the early warning signs is the first step toward getting back in control.
Ask yourself the following questions honestly. If you answer yes to two or more, we strongly encourage you to use our responsible gaming tools or seek support:
If any of these resonate with you, please do not hesitate to reach out. Our support team is available around the clock, and we can help you activate the right tools or point you toward professional support services available in the Philippines. You can also visit our FAQ page for more guidance on using our responsible gaming features.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. The following organisations provide confidential support, counselling, and guidance free of charge. Reaching out is a sign of strength, not weakness.
The NCMH Crisis Hotline provides free, confidential mental health support 24 hours a day, 7 days a week for anyone in the Philippines experiencing emotional distress, including issues related to problem gambling.
Hotline: 1553 (toll-free within the Philippines)
Gamblers Anonymous offers peer support meetings and a 12-step recovery programme for individuals affected by compulsive gambling. Meetings are held regularly in Metro Manila and other major cities across the Philippines.
Visit their local chapter for meeting schedules and contact details.
In Touch provides professional counselling and crisis intervention services in the Philippines, including support for behavioural addictions. Their team of licensed counsellors can help you develop a plan to regain control of your gaming habits.
Available via phone and online sessions across the Philippines.
Our own support team is available 24/7 to help you activate deposit limits, cooling-off periods, or self-exclusion. We can also provide information about external support services and help you review your account activity at any time.
Contact us via the FAQ page for all support options.
jili18 is here to provide great entertainment for Filipino players — and that means making sure every player feels supported. If you have questions about our responsible gaming tools or need help with your account, our team is ready to assist you any time.